MODELING OF ARCHITECTURE AND INFRASTRUCTURE OF INNOVATIVE MODEL OF E-BUSINESS

Dragan Nikolić, Veljko Radičević, Zoran G Pavlović

Abstract


The concept of e-business implies the realization of business activities through hardware and software components and the Internet between stakeholders. It is usually a digitized process between the user and the service provider. For companies, in addition to the above, the modeling of architecture and infrastructure in an innovative model of electronic business is of great importance. By applying innovative models of electronic business, the company realizes new communication channels with the user, where there is also a reduction in costs (computer equipment for issuing services, business premises, employee salaries, insurance…) that directly affect the business. As a result, revenues increase, and more investment funds remain to gain a competitive advantage in the transport market. This paper presents the following components: physical IT infrastructure architecture, e-business infrastructure architecture, e-business infrastructure management, e-business services, and quantitative components infrastructure. Based on the above, a model of electronic business was developed with the integration of the services of the railway and road service provider with the services of the bank for the realization of money transactions. E-business services in the innovative model include the creation of content that is tailored to users, the management of processes for procurement, selection and payment of services, the implementation of money transactions, and analysis of collected data. The paper represents the initial guidelines and the basis for application in other companies to improve business, improve the quality of service with the help of digitalization of business processes.


Keywords


digitization, electronic services, service provider, user, business process management

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References


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