KNOWLEDGE MANAGEMENT AND HUMAN RESOURCES - FACTORS THAT CONTRIBUTE TO ORGANIZATIONAL PERFORMANCES

Abstract

Successful management of human resources is a key factor for the survival and development of any organization. The purpose of HRM is to improve employee performance on the strategic, ethical and socially responsible manner. Improving the efficiency of employees leads to improved overall efficiency of the organization. Health management strives to satisfy and balance the interests of all participants in the health care organization: health care users (patients), health care workers, as well as the community and the environment in which thay all live and work. The question is whether the human resources in the health care are essentiall for smooth operations, or fixed assets and financial resources are more important? The answer is very clear. Without highly qualified staff in the healthcare system health and life would be at stake. However, employees are not in themselves the human capital of the organization. They become that only when they direct the knowledge and ability to activities which are aligned with the business strategy of the organization. In order to achieve this, it is necessary that an employee is satisfied with his work and motivated to give his best, to develop fully his intellectual capital, and use it for the benefit of the organization. The aim of this paper is to analyze the role of human resources in the organization, their significance and contribution to the organization, as well as everything that includes incentives to improwe performance and assure smooth functioning of the organization. In addition, it considers the role of the individual within business organization, and the role of organizations in human resources management, as well as conections between human resources and knowledge management. This paper presents results of one research conducted in the health sector.