IMPLEMENTATION OF E-SERVICES IN THE PUBLIC SECTOR ON THE CASE OF LOCAL SELF-GOVERNMENT OF SUBOTICA

Abstract

E-government is a phenomenon that is in the development phase, a phenomenon that is constantly gaining new elements and that is rapidly expanding its field of implementation. In general, e-Government is the complete performance of administrative tasks electronically without the use of paper, but not only that. It is also more than the simple computerization of routine administration of self-government tasks. E-government is a way the government uses new technologies to provide citizens with easier and faster access to information and services. With the help of e-government, the quality of services provided by public administration is raised and citizens are more easily able to participate in the work of democratic institutions. By using new technologies in its tasks, self-government becomes more efficient, reliable, and affordable. All developed countries are opting for the implementation of e-Government, which is imposed as a precondition for rapid progress and development in the 21st century. The essence of modernization is the mastery of information. The creation and transfer of knowledge by old methods are neither efficient, fast enough, nor systematic. Public administration is gradually shifting from control to services focused on customer needs. In this process, success depends on the quantity and quality of information at our disposal, how we apply it, and how we use the opportunities of information and communication technologies (ICT). They devastate time and space as barriers. Human resource management turns from the traditional focus on jobs, tasks, and responsibility, to managing knowledge, skills, and capabilities.