CRISIS MANAGEMENT IN IT COMPANIES: THE CASE OF SKOPJE

Kiril Postolov, Boris Postolov

Abstract


Crisis management presents a significant challenge for IT companies, yet its effective implementation is crucial for ensuring the organization's continued success and operational efficiency. Crisis management is a multifaceted process that integrates knowledge and theories from various fields. Research on crisis management within the IT sector is extensive, with scholars aiming to identify key issues and best practices for managing crises in this domain. This paper seeks to explore how crisis management is applied within IT companies, with a particular focus on those operating in Skopje. To achieve this, a narrative approach was employed, utilizing secondary sources of information. Additionally, empirical research the authors conducted through a survey questionnaire distributed to 30 IT companies in Skopje. The data collected were analyzed and visualized through tables and graphs, leading to conclusions and actionable recommendations. The findings suggest that crisis management in the IT sector in Skopje is still in its nascent stages. There is a lack of established, effective crisis management models to address emerging challenges, leaving companies vulnerable to unexpected crises. This paper highlights the need to develop robust crisis management strategies tailored to the specific needs of the IT sector.


Keywords


Crisis, Crisis Management, Symptoms, Sources, Activities of Crisis Management, Bearers of Crisis Management.

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References


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