THE IMPACT OF PRACTICING SERVANT LEADERSHIP DIMENSIONS ON ENHANCING ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Samira Gaoussi

Abstract


Considering the growing interest in contemporary leadership styles that focus on the human element, servant leadership has emerged as an effective approach for enhancing performance and positive behaviors within organizations. Accordingly, the present study aims to measure the impact of servant leadership—through its dimensions of empowerment, concern for subordinates, and subordinate development—on the enhancement of organizational citizenship behavior (OCB) within a pharmaceutical company. The study adopted a descriptive-analytical approach, utilizing a questionnaire as the primary tool for data collection from a sample of the institution's employees. After analyzing the data using SPSS Version 21, the results indicated that all dimensions of servant leadership and organizational citizenship behavior were present at a high level. However, testing the relationship between the variables revealed a statistically significant effect only for the concern for subordinates' dimension on OCB. The dimensions of empowerment and development showed no significant impact. This outcome is attributed to the specific organizational context of the pharmaceutical group, where the leader's humanistic and supportive role is perceived as a key factor in motivating voluntary behaviors. Accordingly, the study recommends strengthening this dimension within leadership policies and reconsidering the methods used to implement empowerment and professional development in ways that enhance their behavioral effectiveness.


Keywords


Servant leadership, Organizational citizenship behavior, Empowerment, Concern for subordinates, Development of subordinates.

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References


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DOI: http://dx.doi.org/10.12709/mest.13.13.02.17

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